Privacy Policy

Welcome to TRU ORGANICA. We respect your privacy and are committed to protecting the personal information shared by our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

1. Personal Information

When you place an order, create an account, contact customer support, or subscribe to updates, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing and Shipping Address
• Order Details
• Payment-related information (processed securely via third-party payment gateways)

1. Non-Personal Information

We may automatically collect:

• Device and Browser Information
• IP Address
• Website Interaction Data
• Cookies and Usage Analytics

2. Purpose of Collecting Information

Your information may be used to:

• Process and deliver orders
• Provide customer support and respond to queries
• Improve website performance and customer experience
• Send order confirmations and delivery updates
• Inform customers about offers, launches, and promotions (with consent)
• Prevent fraudulent transactions and ensure website security
• Comply with applicable legal obligations

3. Payment Information

All online payments are processed through secure and trusted third-party payment service providers.

TRU ORGANICA does not store your debit card, credit card, UPI PIN, or banking details.

4. Cookies Policy

We may use cookies and similar technologies to:

• Enhance website functionality
• Understand customer preferences
• Analyze traffic and performance
• Improve shopping experience

Users may disable cookies through browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell or rent customer personal information to third parties.

Information may only be shared with:

• Courier and logistics partners for order delivery
• Payment gateway providers for secure transactions
• Marketing and analytics service providers
• Government authorities or regulators when legally required

6. Data Security

We adopt reasonable security practices to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, while we strive to protect personal information, no electronic transmission or storage system is completely secure.

7. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data (subject to legal obligations)
• Withdraw marketing consent at any time

For such requests, please contact us.

8. Third-Party Services

Our website may contain links to third-party platforms, including marketplaces, payment gateways, or social media pages. TRU ORGANICA shall not be responsible for the privacy practices of such third-party websites.

9. Children’s Privacy

Our products are intended for adults. Individuals below 18 years of age should use our services under parental or guardian supervision.

10. Updates to This Privacy Policy

TRU ORGANICA reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated effective date.

11. Contact Information

For questions or concerns related to this Privacy Policy, contact us:

TRU ORGANICA

Email: truorganica@gmail.com

Phone: +91 9110749006

Address: 6-6-46/31/1, Kattedan Industrial area, Aram Ghar, Hyderabad, Telangana 500077, India.